​

Garnet Beauty & Skincare

Effective date: 18 October 2026

​

This Cancellation Policy applies to all appointments and treatments offered by Garnet Beauty & Skincare, including but not limited to:

• Manual Lymphatic Drainage (MLD)

• Lymphoedema Management

• Oncology Massage Therapy

• Therapeutic Massage

• Reflexology

• Pressotherapy

• Scar Therapy and Scar Massage

• Breast Scar Therapy

• Post-Operative and Post-Surgical Treatments

• Beauty and Skincare Treatments

• Any other treatment or service offered by the clinic

​​

1. Cancellations and Rescheduling

​

We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may incur a fee of up to 50% of the scheduled treatment price.

​

2. Missed Appointments — No-Shows

​

If you fail to attend your appointment without giving notice, 100% of the scheduled treatment price will be charged.

Your appointment time is reserved exclusively for you, and missed appointments prevent us from offering that time to another client.

​

3. Illness and Emergencies

​

We understand that unexpected circumstances can arise. If you are unwell or have an emergency, please contact us as soon as possible. Exceptional circumstances will be considered fairly, and cancellation fees may be waived or reduced at our discretion.

For everyone's safety, please inform us if you have an infectious illness or a change in your health that may affect treatment suitability.

​

4. Late Arrivals

​

Please arrive on time. Late arrival may mean your treatment needs to be shortened, while the full treatment price may still apply. If there is insufficient time to carry out treatment safely, the appointment may be treated as a late cancellation.

​

5. Deposits and Prepayments

​

Deposits or prepayments may be required for certain appointments. The applicable amount and terms will be explained at the time of booking. Any payments already made will be taken into account when calculating outstanding fees.

​

6. Treatment Suitability

​

For specialist treatments, including oncology massage, MLD, lymphoedema management and post-operative care, please inform us of any relevant changes to your health before your appointment.

If a treatment is unsuitable or unsafe, we may need to postpone or decline it and will discuss the available options with you.

​

7. Cancellations by the Clinic

​

If Garnet Beauty & Skincare needs to cancel or rearrange your appointment, we will contact you as soon as reasonably possible and offer an alternative appointment or an appropriate refund for any payment made for the affected appointment.

​

8. Consumer Rights

​

This policy does not affect your statutory rights under UK law. Cancellation and missed-appointment fees will be communicated clearly before booking and applied fairly, in accordance with applicable consumer protection requirements.

​

Contact Us

​

Garnet Beauty & Skincare
Email: info@garnetbeauty.co.uk
Telephone: 074080708020
Address: Thatcham House, Suite 4, Turners Drive, RG19 4QD, Thatcham

Thank you for respecting our appointment times and helping us provide the best possible care to all our clients.