Terms & Conditions
Garnet Beauty & Skincare
Last updated: 18 October 2026
1. About us
Garnet Beauty & Skincare provides beauty, wellbeing and complementary therapy services, which may include reflexology, Manual Lymphatic Drainage (MLD), scar therapy, post-operative treatments and other specialist treatments listed on our website or booking platform.
In these terms, “we”, “us” and “our” refer to Garnet Beauty & Skincare. “You” and “your” refer to the client booking or receiving a service.
Business contact details:
07480708020
Thatcham House/ Suite 4
Turners Drive
RG19 4QD
Thatcham
2. Booking appointments
Appointments may be booked through our website, Fresha or another booking method made available by us.
When making a booking, you agree to provide accurate contact details and relevant information needed to arrange your appointment.
Please arrive on time. If you arrive late, your appointment may need to be shortened to avoid delaying other clients. The full appointment fee may still apply where appropriate and lawful.
3. Consultations and health information
Before treatment, you will be asked to complete a consultation form and disclose relevant medical conditions, medication, allergies, recent surgery and other information affecting treatment suitability.
You are responsible for providing accurate and up-to-date information and informing us of any changes before your appointment.
We may postpone, adapt or decline treatment if we reasonably believe it would be unsafe, inappropriate or outside our professional competence. We may recommend that you seek medical advice or clearance before proceeding.
4. Nature of our services
Our treatments are provided for beauty, wellbeing or complementary therapy purposes, according to the service booked and our professional training.
Reflexology and other complementary therapies are not substitutes for medical diagnosis, medical treatment or emergency care. We do not guarantee a particular outcome.
Post-operative treatments, scar therapy and MLD will only be provided where appropriate following an individual assessment and consideration of any relevant medical advice.
Please do not stop prescribed medication or disregard advice from your healthcare professional because of a complementary therapy treatment.
5. Prices and payment
Prices will be communicated before you confirm your appointment. Any applicable deposit, prepayment or payment terms will be shown at the time of booking.
Payment must be made using the payment methods we make available. Any deposit or cancellation charge will be applied in accordance with the booking terms and applicable consumer law.
6. Cancellations and missed appointments
Please refer to our separate Cancellation Policy for notice periods, rescheduling, missed appointments and any applicable charges.
Nothing in our policies removes your statutory consumer rights.
7. Client conduct and consent
We expect clients to behave respectfully towards our staff and other clients.
Your consent will be obtained before treatment. You may ask questions, request an adjustment or withdraw your consent at any time. If treatment is no longer appropriate or consent is withdrawn, the session may be stopped.
8. Gift vouchers and treatment packages
Any expiry dates, restrictions, redemption conditions or transfer arrangements for gift vouchers and treatment packages will be communicated at the time of purchase.
These conditions will not override your statutory rights.
9. Privacy
We handle personal information, including relevant health information, in accordance with our Privacy Policy and applicable data protection law.
10. Liability
We will exercise reasonable care and skill when providing our services.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
11. Changes to these terms
We may update these terms from time to time. The version applicable to your booking will be made available to you, and material changes will be communicated where appropriate.
12. Governing law
These terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to you.
Contact us
For questions about these terms, please contact:
Garnet Beauty & Skincare
Email: info@garnetbeauty@hotmail.co.uk
Telephone: 07480708020
Address: Thatcham House/ Suite 4, Turners Drive, RG19 4QD, Thatcham